UGC Creator
Core
Transforming real customer service interactions (calls, cancellations, long holds) into viral short-form video content and editorial artifacts.
Role type
UGC Creator (Short-form video & Editorial)
Builds
Phone-native short-form videos, data-driven editorial pieces (e.g., Cancellation Index, hold-time leaderboards)
Domain
Customer Service / Institutional Comedy
Deliverable
product features
Required skills
Short-form video shooting, video editing, deadpan performance, data-to-content translation, organic distribution strategy
Preferred skills
Phone-first shooting, archive management
Technologies
Phone-native video tools, screen capture software
Responsibilities
Shooting and cutting phone-native video from raw call recordings and field footage, performing flat institutional comedy, creating screenshot-worthy editorial artifacts, analyzing organic distribution metrics