Social Support Coordinator
Core
Assisting customers on social media platforms to resolve queries, build rapport, and foster brand advocacy for audio technology products.
Role type
Social Support Coordinator
Builds
Customer support interactions and brand advocacy on social platforms
Domain
Consumer electronics / Audio technology
Deliverable
product features
Required skills
Social media platform management, customer query resolution, sentiment analysis, brand advocacy facilitation, online community engagement
Preferred skills
Audio technology knowledge, passion for music, familiarity with Focusrite product family
Technologies
Facebook, Instagram, X/Twitter, YouTube, TikTok
Responsibilities
Respond to customer queries on social platforms, monitor and reply to YouTube comments, report customer trends and sentiment, facilitate online conversations to inspire advocacy, manage relationships with brand advocates, monitor brand-related online conversations, report on online reviews and feedback
