Casual Customer Service Executive
Core
Respond to Arsenal Direct email queries to resolve supporter issues regarding orders, payments, and stadium tours.
Role type
Casual customer service executive
Builds
Seamless resolution for Arsenal Direct supporters
Domain
Retail / Sports merchandise
Deliverable
client delivery
Required skills
Excellent written communication, order tracking, refund processing, payment query resolution, Microsoft Office proficiency, system adaptability, collaboration
Preferred skills
Passion for customer service, accuracy at pace, flexibility for seasonal peaks, continuous improvement mindset
Responsibilities
Respond to email queries, resolve order and payment issues, collaborate with call centre and warehouse teams, manage personalisation requests, track team performance metrics
Seniority
Casual, seasonal support
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