Senior Manager - Product Design
Core
Lead a team of product designers to shape next-generation enterprise software experiences for Sprinklr's unified customer experience management platform, focusing on AI-first workflows and agentic product experiences.
Role type
Senior Manager, Product Design (Hybrid Player/Coach)
Builds
AI-first enterprise SaaS platform for Unified Customer Experience Management (Unified-CXM)
Domain
Enterprise SaaS / Customer Experience Management / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Strategic team leadership, interaction design, systems thinking, visual craft, accessibility, service design thinking, design systems, product operations, user-centered product strategy, AI product experience design, agentic design patterns, human-in-the-loop experience design, complex data visualization, multi-tenant interface patterns
Preferred skills
Generative AI workflows, explainability, user control, global operating mindset, distributed team management
Technologies
Figma
Responsibilities
Lead, coach, and develop a team of product designers; Set clear design direction for complex product areas including AI-first workflows and agentic experience patterns; Build trusted relationships with cross-functional teams to influence strategy and delivery; Contribute hands-on to critical product pillars including interactive dashboards and complex workflows; Design and guide agentic and generative AI workflows; Create an environment for designers to explore options and converge on solutions; Lead with a global operating mindset to align India-based designers with U.S. teams; Raise the bar for design quality through critique and standards; Drive continuous customer discovery; Help mature design operations and planning rituals; Scale design systems and lightweight product operations practices; Support hiring, onboarding, performance management, and team health.