Application Support Specialist
Core
Provide second-level application support, drive business process optimization, and deliver user training across enterprise platforms.
Role type
Senior IC application support specialist
Builds
Operational efficiency and system alignment for business units
Domain
Enterprise IT / ERP / Business Applications
Deliverable
client delivery
Required skills
Second-level application support, business process optimization, ERP system configuration, application troubleshooting, user training delivery, software installation and updates, POS device configuration, Active Directory management, Microsoft Dynamics expertise, vendor collaboration
Preferred skills
Citrix environment proficiency, SharePoint Online experience, Microsoft Power Platform familiarity, Sage ERP support
Technologies
Microsoft Dynamics 365, Dynamics GP, Business Central, Sage, Oracle Micros, Symphony, Counterpoint, Citrix, Microsoft Azure, Windows Server, Active Directory, Power BI, Power Automate, Power Apps, Power Pages
Responsibilities
Monitor and diagnose second-level support for enterprise systems, troubleshoot and resolve application issues, install and update client/server software, configure and deploy POS devices, maintain application documentation and workflows, support business process improvement initiatives, ensure systems alignment with organizational requirements, deliver training to end-users, mentor junior team members
Seniority
Mid-Senior, hands-on IC