Service Owner Network (m/w/d) - Network Operations Manager
Core
Manage the stable and future-proof operation of global network services, coordinating IT-Security, Enterprise Architecture, Procurement, and worldwide teams.
Role type
Senior Network Operations Manager (Service Owner)
Builds
Global network services (LAN, WAN, WiFi, SD-WAN, VPN, Azure Networking)
Domain
IT Infrastructure / Network Operations
Required skills
Network Service Management, external provider management, SLA/KPI monitoring, incident/change management, roadmap planning, budget management, contract negotiation
Preferred skills
Cloud Networking, ITIL processes, Network Security
Technologies
LAN, WAN, WiFi, SD-WAN, VPN, Azure Networking
Responsibilities
Central coordination of external IT service providers, carriers, and managed-service partners; Definition and monitoring of SLAs, KPIs, service quality, and costs; Development of network services; Management of incidents, changes, escalations, and continuous improvement measures; Collaboration with IT-Security, Architecture, Procurement, and international sites; Ownership of roadmap, budget, contracts, and provider performance.
Seniority
Senior, hands-on IC
