Technischer Sachbearbeiter (m/w/d)
Core
Customer service specialist handling complex inquiries, complaints, and order processing for a manufacturing company.
Role type
Customer service specialist (sales operations)
Builds
Customer support and sales order management
Domain
Manufacturing / Sales Operations
Deliverable
client delivery
Required skills
Customer service experience, ERP system proficiency, MS Office, conflict resolution, process optimization
Responsibilities
Handling complex customer inquiries and complaints via phone and email, coordinating information flow between process participants, supporting offer creation and order entry in ERP systems, ensuring long-term customer retention and satisfaction, contributing ideas for optimizing sales processes and standards