Customer Services Agent
Core
Assist passengers during check-in, boarding, and disembarkation while ensuring safety compliance and resolving travel issues.
Role type
Customer Service Agent (Aviation Ground Operations)
Builds
Seamless passenger travel experience for Aerlink flights
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Ticket verification, boarding pass issuance, luggage handling, flight information management, safety/security screening, emergency coordination, cabin cleaning support
Preferred skills
Prior customer service or ground handling experience, valid Australian driver's license, reliable transport
Technologies
Airport check-in software, flight information systems
Responsibilities
Verify tickets and issue boarding passes, check luggage, provide accurate flight updates, resolve passenger inquiries, coordinate with airport personnel for operations and emergencies, assist with aircraft cabin cleaning
Seniority
Entry-level to Junior, hands-on IC