Product Support Engineer 3
Core
Regional Product Support Engineer providing technical support for field engineers and technicians, diagnosing and troubleshooting complex electro-mechanical equipment, computer systems, and software in the semiconductor industry.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Lab software upgrades, operational stability, and root cause identification for equipment issues
Domain
Semiconductor manufacturing equipment
Required skills
electro-mechanical equipment troubleshooting, software debugging, root cause analysis, site visit support, Python/VBA/VBS scripting, network structure understanding
Preferred skills
logic thinking, computer/network architecture knowledge, basic scripting (Python, VBA, VBS), English communication
Technologies
Python, VBA, VBS, electro-mechanical systems, networked systems
Responsibilities
Support Lab for SW upgrade and operation, Troubleshoot Lab urgent issues, Track Lab software issues and monitor progress, Analyze issues and cooperate with global developers for root cause identification, Visit Lab site for support
Seniority
Mid-level, hands-on IC