ServiceNow Technical Delivery Manager
Core
Owns the technical strategy, delivery, governance, and operational excellence of the ServiceNow platform while leading teams and driving innovation for scalable enterprise service management solutions.
Role type
Senior ServiceNow Technical Delivery Manager
Builds
Scalable enterprise service management solutions and integrations
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform architecture, ServiceNow implementation, team leadership, global environment management, multi-partner delivery oversight, technical debt reduction, solution quality governance, platform adoption strategies
Preferred skills
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), Certified Technical Architect (CTA), ITIL v4 Certification
Technologies
ServiceNow, IT Ops, Sec Ops, HRSD
Responsibilities
Lead the design, development, delivery, and operational management of the ServiceNow platform; Govern platform architecture and ensure solution quality; Drive platform adoption and deliver scalable enterprise solutions; Manage technical teams and oversee multi-partner delivery models; Conduct architecture reviews and reduce technical debt
Seniority
Senior, hands-on IC with leadership responsibilities