Community Manager
Core
Monitor social conversations and manage community health across YouTube, X, Facebook, and Instagram using Sprinklr and other social listening tools.
Role type
Social Media Community Manager
Builds
Social media content and engagement strategies for brands
Domain
Digital Marketing / Social Media
Deliverable
product features
Required skills
Social media monitoring, content planning, audience analysis, crisis communication, social media reporting, protocol development, user insight generation
Preferred skills
Social media advertising platform knowledge, social media format knowledge, social tools certification
Technologies
Sprinklr, Social Bakers, Sprout, Hootsuite, Tweetdeck, Social Bakers, Infinity, zuko
Responsibilities
Manage social media conversations, plan digital content, create specific communication responses, monitor sentiment, analyze audiences, detect improvement opportunities, update response and crisis protocols, generate social media reports
Seniority
Junior to Mid-level, hands-on IC