Technical Account Manager

## About the role Playtech’s Sports team is seeking a diligent and strategic Technical Account Manager , eager to thrive in an international environment. In this role, you will become the essential link between our customers and the cutting‑edge technologies that drive their business growth. Acting as a trusted bridge between internal teams and external partners, you will lead the analysis and prioritization of complex software requirements, guiding customers from initial ideation through successful rollout and long‑term adoption. ## Responsibilities - Liaise with customers to prioritize backlogs and formalize software requirements. - Communicate delivery timeframes and provide product knowledge to customer operational teams. - Serve as the primary escalation point for high-priority, business-affecting issues. - Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations. - Refine feature specifications and track requests through the full development and QA lifecycle. - Support licensee launches by providing user training, operational setup, and UAT assistance. - Maintain internal organizational knowledge through documentation and training sessions. ## Requirements - Possess 2–3 years of experience in product, account management, or delivery within a software environment. - Understand the full Software Development Life Cycle. - Prioritize tasks effectively to deliver results across multiple concurrent projects. - Demonstrate exceptional customer service skills and transparent working practices. - Are an excellent communicator with proficiency in spoken and written English ## Nice to have - Hold a degree or formal training in Information Technology or Software Development. - Possess deep knowledge of sports and sports-betting products. - Bring prior experience from within the gaming or iGaming industry. ## About the company Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry’s leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech’s overall commitment to responsible business practices.