Senior Program Manager, Technical — Multiproduct / New Initiatives
Core
Lead a team of Program Managers and Specialists to design and launch new financial products (Remitly Card, Receivers, Freelancers) and customer experiences, focusing on automation, AI integration, and operational compliance.
Role type
Senior Program Manager, Technical (Multiproduct/New Initiatives)
Builds
New product launches (Card, Receivers, Business), CS automation tools, and self-driving operational programs.
Domain
Fintech / International Payments / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership (managers of managers), Program/Project management, Financial services domain expertise (cards, lending, banking), Regulatory compliance (MSB, AML, KYC), Financial analysis and risk management, AI tool implementation, Quantitative metrics fluency (CSAT, handle time, containment), Cross-functional collaboration.
Preferred skills
Experience with platform migrations, Test-and-learn mentality, Subject matter expertise in small business payments.
Technologies
AI tools, CS Platform, Agentic tooling, Case routing systems.
Responsibilities
Lead team of Program Managers/Specialists for new initiatives, Operationalize consumer policies and SOPs, Ensure operational compliance and risk reduction, Design self-driving programs using AI, Oversee project scope and launch readiness, Maintain documentation for multiproduct initiatives, Partner with Legal, Compliance, and Product teams.
Seniority
Senior, hands-on IC with team leadership