Senior Software Engineer
Core
Architecting and building the next-generation Customer Success platform to enhance support experiences for Remitly's global customers and agents.
Role type
Senior Software Development Engineer (Customer Success Platform)
Builds
Customer Success platform, agent tools, and agentic AI applications for inbound contact handling and back-office automation.
Domain
Fintech / Customer Support / AI
Deliverable
product features
Required skills
Full-stack development (frontend/backend), technical strategy, system architecture, CI/CD, AI development tools (Claude Code, GitHub Copilot, Cursor), root cause analysis, cross-functional collaboration
Preferred skills
AI engineering applications, leading large features
Technologies
Modern AI development tools, CI/CD pipelines
Responsibilities
Lead technical strategy and systems for the Customer Success Technology team; Contribute to architecture and technical roadmap; Architect and implement solutions for complex problems involving frontend, backend, and AI; Troubleshoot and debug applications to ensure reliability and performance
Seniority
Senior, hands-on IC with leadership responsibilities