L2 IT Support Engineer (NOC)

## About the Role BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. We are seeking a dedicated Level 2 IT Support Engineer (NOC) to join our team. This is a critical role within our technical ecosystem, responsible for maintaining the stability and performance of our production systems. If you are a proactive problem-solver who excels in high-stakes environments and takes end-to-end ownership of technical challenges, this is an excellent opportunity to grow your career within a sophisticated, mission-critical infrastructure team. ? Location: Cyprus, Limassol ## Responsibilities - Proactive Monitoring: Monitor all production systems with a high degree of vigilance, responding to alerts and maintaining a robust service environment. - Incident Lifecycle Management: Manage incidents from detection through to resolution or workaround, ensuring seamless escalation to senior support levels when necessary. - Post-Deployment Support: Provide essential incident management support following system deployments to ensure continued platform stability. - Root Cause Analysis: Perform detailed log-level analysis and troubleshoot complex technical issues to identify and resolve root causes. - Technical Ownership: Take end-to-end responsibility for technical issues, including reproduction in test environments and clear communication of resolutions to stakeholders. ## Requirements - Professional Experience: 2+ years of experience in IT support or NOC operations, with a strong foundation in logging and monitoring tools (e.g., ELK stack, Grafana, PagerDuty, or DataDog). - Technical Proficiency: Demonstrated ability to perform log-level analysis and navigate bug-tracking systems like JIRA. - Determined Mindset: A self-motivated team player with the ambition to master new systems and procedures quickly in a fast-paced environment. - Communication Skills: Strong reporting and verbal/written communication skills, ensuring technical details are documented accurately. - Technical Assets: Experience with SQL or Jenkins is considered a significant asset. ## What We Offer - 24 working days of vacation per year - 6 sick days without a doctor's note - Medical insurance - Birthdays, milestones and employee anniversaries celebrations - Modern offices in great locations — with snacks and all the essentials - Social Club with gym and more than 50 events per year - Breakfasts and lunches in the office (partially on us) - Language classes & tennis lessons (partially covered) ## About the Company BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.