Business Operations Manager
Core
Head of Operations for Remitly's UAE entity, overseeing outsourcing governance, regulatory compliance, and operational resilience for a money transfer business.
Role type
Senior leadership operations manager (regulated financial services)
Builds
Scalable operational frameworks, outsourcing governance structures, and regulatory reporting mechanisms for the UAE entity
Domain
FinTech / Money Transfer / Regulated Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Outsourcing governance, regulatory compliance (CBUAE), vendor performance management, incident management, business continuity planning, process optimization, cross-functional leadership, data analysis
Preferred skills
Experience in tech/digital/consumer tech/eCommerce/FinTech/banking, experience with FCA/EBA/SAMA/SCA/FSRA/DFSA frameworks, MBA or graduate degree in quantitative discipline
Technologies
None explicitly listed
Responsibilities
Develop and monitor outsourcing frameworks and registers; Manage Intercompany Agreements and service provider SLAs; Oversee incident management and regulatory reporting; Maintain business continuity plans; Design operational policies and workflows; Lead cross-functional teams and drive operational KPIs
Seniority
Senior, hands-on IC with leadership responsibilities