Software Development Engineer, CS ARIA
Core
Builds automation and self-service capabilities to resolve customer issues in real time across CS channels (Homepage, Chat, Voice) and enables customers to reach CS through Alexa+.
Role type
Senior IC Software Development Engineer (SDE II)
Builds
Automated resolution services and self-service capabilities for order-related defects and CS experiences
Domain
E-commerce / Customer Service Automation
Deliverable
production ML models
Required skills
Software development, System design, Scalability, Operations, Code review, Requirements analysis, Metrics tracking, Mentoring
Preferred skills
Full SDLC experience, Coding standards, Source control management, Build processes, Testing, Bachelor's degree in CS