Client Relationship Manager - English Speaker

## About the Role Join our dynamic team at IC Markets as a Client Relationship Manager – English Speaker and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. ## About the Company IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence. ## Responsibilities - Assist clients throughout the onboarding process - Relationship management with new and existing clients - Relationship management with new and existing Partners - Educate clients on how to use the company's trading platforms and products - Being proactive in contacting clients by telephone and email to promote the company's products and services - Assisting with incoming queries from clients by telephone and email - Entering and maintaining detailed and accurate records of your communication with clients on the company's systems - Researching regional business opportunities - Ensuring all KPI's are met - Supporting and assisting with all departments as required - Organizing and managing personal workflow - All the additional ones the company might require for the successful development of the job ## Requirements - English Speaker - Fluent in verbal and written English to business standard - Excellent communication and written skills as well as attention to detail - At least one year experience at the Forex industry in a similar role - Client focused with excellent customer service - Strong negotiation skills - A broad understanding of financial markets and trading, preferably with foreign exchange - Dynamic and self-motivated - Ability to work independently as well as in a team ## Working Schedule On-site Monday to Friday, 09:00-17:00 ## Essential - Willing to work in a regulated environment and observe the guidelines set by the relevant governing body - A high level of professionalism and personal integrity ## What We Offer ### Experience Rewards Beyond Just a Job! Because You Matter. - **Competitive Pay** – We value you , not just your role. Our compensation reflects the skills and experience you bring to the table. - **Career Growth** – Your journey is important. We're here to support your development with ongoing learning and clear paths to advancement. - **Work-Life Balance** – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized. - **Wellness & Healthcare** – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority. - **Future Security** – We're invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road. - **Snack Hub** – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages. - **Lunch on Us** – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates. - **Paid Overtime** – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in. - **Learning & Development** – We believe in your potential. Dedicated budgets support your upskilling and curiosity. - **Referral Bonus** – People matter here. Bring in great talent and get rewarded for growing our community. - **Team Spirit** – Culture is everything. Join a team that celebrates together through events and team-building activities. - **MadBenefits** - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials. - **Fitness & Recreation** – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments. - **Unwind Fridays** – We're human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.