Director - Applied Science, Amazon Connect
Core
Define and execute a unified science strategy for native-AI across Amazon Connect to enable proactive, personalized customer experiences via generative AI.
Role type
Director of Applied Science (Strategy & Organization)
Builds
AI-powered customer engagement experiences (self-service, agent assistance, manager assistance) across voice, messaging, and email channels.
Domain
Generative AI, Customer Engagement, Contact Center
Deliverable
production ML models
Required skills
Generative AI strategy, Predictive modeling, Large-scale data analysis, Machine Learning, SQL, Spark, Python, Perl
Preferred skills
PhD in CS/ML/Stats/OR, 15+ years ML industry experience, Expert SQL, Expert Spark/Python/Perl
Technologies
Generative AI, Spark, Python, Perl, SQL
Responsibilities
Define and execute unified science strategy, Lead organizational planning for applied science teams, Drive cross-AWS science collaboration (Bedrock, AGI, Q, Transcribe), Push technical boundaries in generative AI science.
Seniority
Director, Strategy & Organization