Software Engineer II
Core
Building the Associate Context & Insights platform to create a continuously evolving representation of associates from lifecycle signals for use across Customer Service products.
Role type
Senior IC machine-learning software engineer (platform architecture)
Builds
Associate Context & Insights platform (ML models, data pipelines, system architecture)
Domain
E-commerce / Customer Service / Machine Learning
Deliverable
production ML models
Required skills
Machine Learning lifecycle, data preparation, model training, evaluation, inference optimization, system architecture, scalable system design, software development
Preferred skills
Full software development life cycle, coding standards, code reviews, source control management, build processes, testing, operations
Technologies
(none explicitly listed)
Responsibilities
Define long-term architecture for the Associate Context & Insights platform, guide the team on building scalable Machine Learning Models, establish engineering excellence standards, deliver minimum viable product incrementally, influence senior leadership on long-term investments, partner with Engineering, Applied Science, and Business Intelligence
Seniority
Senior, hands-on IC