Facility Operations Center Global Technical Specialist, ADC FOC
Core
Subject matter expert ensuring global continuity in training, qualifications, certifications, event management, and program delivery for 24/7 monitoring of air-gapped data center physical infrastructure.
Role type
Senior IC Facility Operations Center Technical Specialist
Builds
Global training programs, qualification pathways, event management processes, and new site launch/colocation programs for air-gapped data centers
Domain
Data Center Infrastructure / Cloud Security / Air-gapped Environments
Required skills
Data center infrastructure expertise, training program development, event management, process improvement, technical documentation, data-driven analysis, stakeholder communication, mentorship, on-call rotation management
Preferred skills
Experience with air-gapped environments, knowledge of EPMS/BMS/controls systems, ability to develop ADC-specific solutions
Technologies
EPMS, BMS, controls monitoring equipment, diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, VFDs
Responsibilities
Design and launch learning content and instructor-led training programs; Facilitate customer-impacting events and drive implementation of action items from After Action Reports; Locate systemic infrastructure issues using data-driven analysis; Develop and maintain ADC FOC runbooks and technical documentation; Conduct region-specific drills and audits to establish performance benchmarks; Coordinate with partner teams during new site launches; Mentor and guide the career growth of team members; Act as a technical escalation point and participate in on-call rotation
Seniority
Senior, hands-on IC with program ownership
