Quality Assurance Engineer, Amazon Customer Service
Core
Design, develop, and maintain automated test suites; lead manual QA efforts; and drive quality strategy for AI-native customer service systems.
Role type
Senior Quality Assurance Engineer (QA)
Builds
Automated test suites, test plans, and quality metrics for customer service channels
Domain
Customer Service / AI Systems
Required skills
automation testing, manual testing, test strategy, bug tracking, debugging, test planning, quality metrics
Preferred skills
Selenium, Appium, test requirements gathering
Technologies
Selenium, Appium
Responsibilities
Work with product managers to develop comprehensive test strategies; Design, develop, and maintain automated test suites; Lead manual QA efforts and coordinate testing with cross-functional teams; Find, isolate, document, regress and track bugs; Debug complex issues using logs and monitoring tools; Define scope and deliverables on manual and automation projects; Develop and track quality metrics
Seniority
Senior, hands-on IC