Senior Applied Scientist, Amazon Connect
Core
Design and deploy novel machine learning models and algorithms to solve complex problems in contact center operations, including forecasting, routing optimization, and anomaly detection.
Role type
Senior Applied Scientist (ML/Operations)
Builds
AI and ML capabilities for cloud-based contact center operations
Domain
Cloud services / Customer Experience / Operations Research
Deliverable
production ML models
Required skills
stochastic modeling, queueing theory, anomaly detection, optimization, neural deep learning, Java, C++, Python
Preferred skills
R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy, large scale distributed systems (Hadoop, Spark)
Responsibilities
Design and deploy novel ML models for forecasting, routing, and anomaly detection; Lead scientific agenda and drive initiatives from concept to production; Collaborate with engineering to architect scalable ML systems; Mentor scientists and engineers; Evaluate and advance ML methodology through benchmarking and publishing.
Seniority
Senior, hands-on IC with mentorship