Software Development Manager, Amazon Connect Agentic Customer Experience (ACX)
Core
Lead the roadmap and delivery of the mobile (iOS/Android) SDK and connector platform for Amazon Connect, enabling businesses to embed AI-powered contact center capabilities into their mobile apps and third-party messaging channels.
Role type
Senior IC Software Development Manager (Mobile & Platform)
Builds
Mobile SDKs, connector platform, and third-party integrations for real-time communication and intelligent automation
Domain
Cloud communications, AI-native customer engagement, mobile development
Deliverable
product features
Required skills
Engineering team management, multi-tier web services architecture, full software development life cycle, system design and scaling, cross-functional partnership
Preferred skills
Recruiting and mentoring software engineers, communicating technical designs and product strategy to senior leadership, balancing rapid innovation with reliability and compliance
Technologies
iOS, Android, real-time communication protocols, messaging channels
Responsibilities
Own the roadmap from design through GA launch, lead and develop a team of software engineers, drive technical strategy for mobile-first engagement, establish operational excellence metrics, represent the team in leadership discussions, mentor engineers and managers
Seniority
Senior, hands-on IC with leadership responsibilities