System Development Engineer, Keya
Core
Build, scale, and operate critical Customer Experience (CX) services for AWS US Government dedicated cloud partitions, ensuring seamless and secure experiences across console, SDK, and documentation.
Role type
Senior System Development Engineer (Infrastructure & Operations)
Builds
AWS User Experience Products and Platforms (UXP2), Documentation, and SDKs within US Government dedicated cloud partitions
Domain
Cloud Infrastructure / US Government Cloud
Deliverable
production ML models | product features | infrastructure
Required skills
Programming in modern languages (C++, C#, Java, Python, Golang, PowerShell, Ruby), automation tooling (building, testing, releasing, monitoring), system design and architecture, debugging and latency optimization, CI/CD pipeline management
Preferred skills
Bachelor's degree in CS/Engineering, knowledge of C/C++/Java/Perl, experience designing scalable and reliable systems
Technologies
CloudWatch, CI/CD pipelines, internal CLI tools, AWS services
Responsibilities
Review service dashboards and alarms to monitor CX service health, design and implement automation to reduce manual region-launch tasks, debug latency spikes across service boundaries, participate in cross-team architecture reviews, write code for new features and tool integrations, update design documentation based on feedback
