Mitarbeiter/in Backoffice – Customer Care Service (m/w/x)
Core
First point of contact for customers managing inquiries, handling complete order processing (from setup to invoicing), coordinating service technicians, and managing claims/warranty cases.
Role type
Backoffice Customer Care Service Specialist
Builds
Order processing workflows and service contract management for MedTech and Vision Care markets
Domain
MedTech / Optics / Customer Service
Required skills
Order management, ERP/CRM systems, Service technician coordination, Claims handling, Contract sales, Communication, Negotiation, IT affinity
Preferred skills
Technical or commercial training background, 2+ years experience in similar role, English language skills
Technologies
ERP systems, CRM systems