Software Development Engineer, Amazon Customer Service
Core
Building AI observability and evaluation infrastructure, distributed systems for processing agent traces, and self-service tooling for AI application teams.
Role type
Senior IC software development engineer (AI infrastructure)
Builds
Distributed systems, self-service tooling, telemetry platform for AI agents
Domain
AI/ML infrastructure, customer service automation
Deliverable
production ML models | infrastructure
Required skills
distributed systems design, software architecture, programming languages, defect identification automation, security compliance
Preferred skills
full SDLC experience, code reviews, testing, operations
Technologies
(none explicitly listed)
Responsibilities
Design and implement distributed systems processing millions of agent traces, build self-service tooling for AI teams, automate defect identification, ensure security and privacy compliance
Seniority
Senior, hands-on IC