Sr. Privacy Specialist, Amazon Customer Service
Core
Own the lifecycle of complex, cross-functional privacy programs within Customer Service, defining strategy, designing long-term solutions, and driving risk reduction across data processing activities.
Role type
Senior Privacy Specialist (Strategy & Program Management)
Builds
Privacy programs, risk mitigation frameworks, and unified approaches to strengthen customer trust.
Domain
Customer Service, Regulatory Compliance, Data Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Privacy strategy definition, Records of Processing ownership, Privacy Impact Assessments, risk assessment and mitigation, vendor privacy governance, regulatory operationalization, process automation, written documentation for executive audiences
Preferred skills
Lean principles / Six Sigma methodologies, AI/ML privacy governance, automated decision-making assessment, data-level and application-level controls assessment
Technologies
None explicitly stated
Responsibilities
Define program objectives and drive privacy improvements quantified with metrics; Assess privacy implications across products, services, and data flows; Partner with Legal and product teams to negotiate obligations and represent privacy programs; Operationalise regulatory and legal requirements into program controls; Streamline and eliminate excess processes and controls; Manage vendor and third-party privacy governance
Seniority
Senior, hands-on IC with strategic influence
