Technical Account Manager, ES - SI - HCLS
Core
Principal technical advisor and 'voice of the customer' for Healthcare & Life Sciences (HCLS) enterprises, driving cloud adoption, AI/GenAI enablement, and operational resilience.
Role type
Senior IC Technical Account Manager (Strategic Industries)
Builds
Strategic Support Plans, AI/GenAI adoption strategies, and operational resilience for regulated HCLS workloads.
Domain
Healthcare & Life Sciences (HCLS), Cloud Infrastructure, AI/Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical engineering experience, distributed systems troubleshooting, stakeholder engagement, incident management, Well Architected Framework application, regulatory compliance knowledge (HIPAA, GxP, GDPR)
Preferred skills
AWS services expertise, enterprise customer-facing technical leadership, 24x7 operational support experience, AI/ML solution architecture
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, SageMaker, Bedrock, HealthLake, CloudFront), GenAI tools
Responsibilities
Own technical support relationships for assigned HCLS accounts; drive AI/GenAI workload adoption using Bedrock, SageMaker, and HealthLake; build trusted relationships with senior technical leaders; provide architectural guidance using Well Architected Framework; coordinate cross-program initiatives (migrations, modernization); serve as escalation point during critical events; ensure operational health and cost-effectiveness.
Seniority
Senior, hands-on IC
