Solutions Architect, Bedrock Customer Success - AWS Mantle
Core
Customer-facing Solutions Architect owning end-to-end technical investigations, root cause analysis, and architecture advice for AWS Bedrock escalations.
Role type
Senior IC Solutions Architect (Customer Success Engineering)
Builds
Internal investigation tooling, knowledge pipelines, automation, and technical content (runbooks, guides, documentation)
Domain
Cloud computing, AI/ML infrastructure (AWS Bedrock), systems engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root cause analysis, hypothesis testing, technical writing, architecture design, Python, Rust, TypeScript, secure-by-default practices, stakeholder management
Preferred skills
Cloud migration, legacy solution transformation, AWS dev/ops experience
Technologies
Python, Rust, TypeScript, AWS Bedrock
Responsibilities
Own technical investigations for assigned escalations, reproduce customer issues, advise on customer architectures, develop and maintain technical content, design and ship internal tooling, mentor teammates
Seniority
Senior, hands-on IC