Research Scientist, Amazon Connect
Core
Develop optimal combinatorial solutions for very large scale scheduling problems to build modern contact centers in the cloud.
Role type
Research Scientist (Operations Research/Scheduling)
Builds
Scalable, resilient scheduling systems for Amazon Connect
Domain
Cloud computing, Contact Centers, Operations Research
Deliverable
production ML models | infrastructure
Required skills
Combinatorial optimization, Large scale scheduling, Quantitative field research, Experimental and observational data analysis
Preferred skills
R, MATLAB, Python, Agile development, Web-based dashboarding
Technologies
R, MATLAB, Python
Responsibilities
Investigate feasibility of applying scientific principles to business problems, Analyze experimental and observational data sets, Design and deliver scalable systems
Seniority
Senior, hands-on IC
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