Applied Scientist, Support Agent Intelligence and Evaluation
Core
Build and improve models powering intelligent, conversational support for millions of advertisers to resolve issues and grow their business.
Role type
Applied Scientist (Agentic Intelligence)
Builds
Intelligent support systems for Amazon Advertising
Domain
Advertising, Conversational AI, Multilingual NLP
Deliverable
production ML models
Required skills
model building for business applications, algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing, Java, C++, Python
Preferred skills
Unix/Linux, professional software development, advertising domain
Technologies
LLMs, retrieval models, generation models
Responsibilities
Enhance support agent capabilities across Amazon Advertising products, design and own evaluation frameworks for agent quality, develop novel metrics for advertiser task completion, build and improve retrieval and generation models under latency SLAs, drive multilingual science for non-English resolution, partner with product and engineering teams to productize research