Applied Scientist , Amazon Customer Service
Core
Develop machine learning models for representation learning, behavioral modeling, and large-scale experimentation to power intelligent routing and real-time support decisions for Amazon Customer Service.
Role type
Applied Scientist (Machine Learning)
Builds
Production ML models serving real-time customer support routing and associate performance analytics
Domain
Customer Service / E-commerce / Machine Learning
Deliverable
production ML models
Required skills
Java, C++, Python, SQL, RDBMS, representation learning, behavioral modeling, large-scale experimentation
Preferred skills
algorithm implementation, top-tier conference publications
Technologies
Java, C++, Python, SQL, Oracle
Responsibilities
Develop ML models capturing associate performance across problem types; Power intelligent routing for hundreds of millions of annual contacts; Deploy science into production systems for real-time decisions
Seniority
Mid-Senior, hands-on IC