Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries
Core
Support Domain Architect (SDA) operating at the intersection of deep technical consulting, pre-sales architecture, and delivery excellence to build customer value propositions for Unified Operations (UOps) and serve as a domain CTO.
Role type
Senior IC pre-sales and delivery architect
Builds
Customer value propositions, industry-specific support offerings, AI-powered tools for BD effectiveness
Domain
Cloud infrastructure, enterprise support, strategic industries
Deliverable
production ML models | product features | client delivery
Required skills
distributed application design/implementation/operations, enterprise customer-facing technical consulting, architecture design, migration, modernization, optimization, technical leadership, executive-level presentation
Preferred skills
24x7 operational services experience, software design/development, CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, service oriented architecture, cloud architecture
Technologies
AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent), Well-Architected Framework
Responsibilities
Leverage customer consulting relationships and Technical Field Community engagement to identify UOps pipeline opportunities; Build data-driven customer value propositions using the Strategic Value Proposition Framework; Provide on-demand technical expertise to advance deals and present to VP/CTO-level executives; Define proof-of-value success criteria and KPIs; Calibrate Domain Specialist Engineers and set quality standards for delivery artifacts; Ideate and ship industry-specific support solutions integrating UOps with AWS products; Build AI-powered tools and frameworks that scale BD effectiveness; Maintain deep technical expertise through hands-on consulting; Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs