Veterinary Customer Services Representative
Core
Frontline contact and clerical support for the Vaughan Large Animal Teaching Hospital, managing patient admission, discharge, medical records, and client communication.
Role type
Veterinary Customer Services Representative (Clerical/Administrative)
Builds
Veterinary patient admission and discharge workflows, medical records, and client service processes.
Domain
Veterinary Medicine / Large Animal Hospital
Deliverable
Dashboards & analysis (financial records) | Product features (patient admission/discharge processes)
Required skills
Medical record compilation, client registration, appointment scheduling, financial record verification, telephone screening, regulatory compliance
Preferred skills
Experience with hospital information systems, experience in veterinary/medical office settings
Technologies
Hospital information systems
Responsibilities
Register clients and verify demographics, compile physical medical records, screen telephone calls and schedule appointments, communicate admissions and discharge information, verify financial records and daily deposits, direct clients to appropriate care areas.
Seniority
Entry to Mid-level, hands-on IC