Senior Site Reliability Engineer - Marketing Cloud Platform Department (MCPD)
Core
Drive operational excellence for Rakuten's marketing platforms by implementing SRE best practices, managing incidents, and automating infrastructure to support high-volume campaign executions and real-time personalization.
Role type
Senior Site Reliability Engineer (Platform Engineering)
Builds
Highly available marketing platforms serving millions of customers globally
Domain
E-commerce / Fintech / Marketing Technology
Deliverable
production ML models | infrastructure
Required skills
SRE strategy (SLO/SLI, error budgets), incident management, observability (monitoring, logging, tracing), automation, capacity planning, cloud platforms (GCP/AWS/Azure), containerization (Kubernetes, Docker), Infrastructure as Code (Terraform, Ansible), CI/CD pipelines, Python/Go/Java
Preferred skills
Leading high-performing teams in distributed environments, chaos engineering, production readiness reviews
Technologies
GCP, AWS, Azure, Kubernetes, Docker, Terraform, Ansible, Prometheus, Grafana, Datadog, ELK Stack
Responsibilities
Define and drive SRE strategy including SLO/SLI frameworks; Establish and improve incident management processes; Collaborate with development teams to embed reliability practices; Design and implement comprehensive observability solutions; Drive automation initiatives to reduce toil; Partner with Architecture and Platform teams on infrastructure decisions; Manage capacity planning and performance optimization; Report on reliability metrics and operational health
Seniority
Senior, hands-on IC with people management responsibilities