Retail Operations Manager
Core
Drive operational excellence in PetSmart retail stores, managing pet care operations, inventory, merchandising, and team leadership to ensure a safe environment and positive customer experience.
Role type
Senior IC retail operations manager
Builds
Physical retail stores with live animals and pet services
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, inventory management, merchandising, financial analysis, operational process execution, safety compliance, vendor relationship management
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Responsibilities
Recruit, interview, coach, and develop associates; oversee healthcare and daily care of store-owned pets; manage inventory accuracy, receiving, and stocking; execute merchandising and planogram standards; monitor store P&L, sales, and shrink targets; ensure store opening/closing procedures and safety compliance.
Seniority
Senior, hands-on IC