Retail Operations Manager
Core
Drive operational excellence in PetSmart stores by managing pet care operations, inventory, merchandising, and leading a team of associates.
Role type
Retail Operations Manager (Store Leader)
Builds
Store operations, pet care services, and retail sales experiences
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, inventory management, merchandising, financial management, pet care operations, compliance enforcement, conflict resolution
Preferred skills
Experience in customer-focused environments, proficiency in computer applications
Responsibilities
Recruit, interview, coach, and develop associates; oversee healthcare and daily care of store-owned pets; manage inventory accuracy, receiving, and stocking; execute merchandising and planogram standards; drive store P&L, sales, and shrink targets; ensure store safety and compliance with policies; manage opening/closing procedures and staffing coverage.
Seniority
Mid-level, supervisory IC