Retail Operations Lead
Core
Drive operational excellence in PetSmart retail stores by managing merchandising, inventory, pet care operations, and store opening/closing procedures while leading associates.
Role type
Retail Operations Lead (Store Leader)
Builds
Optimized store operations, inventory accuracy, and positive customer/pet parent experiences
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail supervisory experience, merchandising strategy, inventory management, pet care standards, POS operations, associate coaching, compliance enforcement
Preferred skills
Computer proficiency, ability to work under pressure, strong organizational skills
Responsibilities
Guide sales associates in merchandise handling and product knowledge; execute merchandise strategies and manage inventory levels; maintain pet care standards including feeding, cleaning, and health monitoring; oversee store opening and closing procedures; handle cash transactions and POS operations; address associate complaints and provide performance feedback; ensure compliance with company policies and procedures.