Senior Business Analyst, Operational Excellence - BSS Ops Department (BSOPD)
Core
Own the operational health and continuous improvement of Business Support Systems (BSS) operational processes, serving as a liaison between business stakeholders and technical teams to ensure system stability and quality performance.
Role type
Senior Business Analyst, Operational Excellence
Builds
Operational workflows and process improvements for BSS platforms (Front End, Order Management, Billing) supporting Rakuten Mobile's business growth.
Domain
Telecommunications / Business Support Systems (BSS)
Deliverable
dashboards & analysis
Required skills
Business requirements gathering, process mapping, functional design, root cause analysis, KPI creation and reporting, stakeholder management, change management, project management, data visualization, ITSM methodologies
Preferred skills
Telecom BSS / Order Management and billing processes, end-to-end order lifecycle knowledge, ServiceNow/Jira proficiency
Technologies
Power BI, SQL, SAP, ServiceNow, Jira, Confluence
Responsibilities
Identify systemic process bottlenecks and operational inefficiencies; Perform root cause analysis on business-impacting processes; Design and lead continuous improvement projects to streamline workflows; Define, track, and report on key operational performance metrics (KPIs); Act as the primary conduit between Business owners, Product Management, Engineering, and Operations teams; Lead documentation of new processes and support adoption of new system features.
Seniority
Senior, hands-on IC
