Assistant Store Manager - Customer Experience
Core
Lead store operations and customer service for a pet retail environment, ensuring safety, driving sales, and managing a team of associates.
Role type
Assistant Store Manager (Retail)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, pet hotels, and training classes.
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement, physical stamina.
Preferred skills
None stated
Technologies
Computer applications
Responsibilities
Recruit, coach, and manage store associates; oversee daily store operations and customer experience; manage store P&L, sales targets, and expenses; ensure safety and compliance with policies; handle escalated customer concerns; coordinate staffing and store events.
Seniority
Mid-level, supervisory IC