Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales/P&L, and ensuring safety for pets and people.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services (salon, training, hotel, day camp, live pet sales/adoptions) and store operations
Domain
Retail / Pet Care
Required skills
Retail leadership, P&L management, staff recruitment and coaching, customer service, scheduling, compliance enforcement, conflict resolution, inventory/shrink management
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure
Technologies
Computer applications
Responsibilities
Recruit, interview, hire, coach, and manage a team of associates; drive store sales and P&L targets; oversee pet parent experience across services and live sales; ensure safety and compliance for pets and staff; manage store operations including opening/closing and event execution.
Seniority
Mid-level, supervisory IC