Assistant Store Manager - Customer Experience
Core
Provide exceptional leadership and service to pet parents while driving store performance, safety, and associate development in a retail pet care environment.
Role type
Assistant Store Manager (Customer Experience)
Builds
Pet parent experiences across live pet sales, adoptions, and services (salon, training, hotel, day camp)
Domain
Retail / Pet Care
Deliverable
product features
Required skills
Retail leadership, people management, P&L management, operational execution, customer experience management, safety compliance, scheduling, conflict resolution
Preferred skills
None stated
Technologies
Computer applications
Responsibilities
Recruit, interview, hire, coach, and manage associates; oversee pet parent experience across all store services; manage store P&L, sales, and shrink targets; ensure safety of people and pets; maintain store standards and policies; coordinate staffing and daily operations.
Seniority
Mid-level, hands-on IC