Assistant Store Manager - Customer Experience
Core
Lead a retail store team to deliver exceptional customer experiences for pet parents while managing daily operations, safety, and financial performance.
Role type
Senior IC retail store manager
Builds
Pet parent experiences across live pet sales, adoptions, grooming salons, training, and boarding hotels
Domain
Retail / Pet care services
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, customer experience management, conflict resolution, scheduling, compliance enforcement
Preferred skills
Retail leadership experience, computer proficiency, ability to work flexible schedules
Technologies
Computer applications
Responsibilities
Recruit, coach, and manage store associates; oversee pet parent interactions and service delivery; manage store P&L, labor, and expenses; ensure safety and compliance with policies; execute store events and marketing initiatives.
Seniority
Senior, hands-on IC