Retail Customer Service Lead
Core
Lead retail customer service and associate development while ensuring store safety, cleanliness, and operational standards for pet parents.
Role type
Senior IC retail operations lead (customer service)
Builds
In-store customer experiences, pet adoption/sales processes, and team performance
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, associate coaching, conflict resolution, inventory management, POS operations, safety compliance, event coordination, sales execution, physical stamina, schedule flexibility
Preferred skills
Prior leadership experience
Technologies
POS systems, computer applications
Responsibilities
Train, onboard, and mentor associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; perform inventory counts and cash transactions; ensure compliance with company policies.