Retail Customer Service Lead
Core
Lead customer service operations and associate development in a pet retail store, ensuring safety, cleanliness, and positive experiences for pet parents.
Role type
Senior IC retail operations lead (customer service)
Builds
In-store customer experiences, pet adoption/sales processes, and team performance
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, associate coaching, conflict resolution, inventory management, POS operations, safety compliance, event coordination, sales promotion, physical stamina
Preferred skills
Prior leadership experience
Technologies
POS systems, computer applications
Responsibilities
Train, mentor, and coach associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; perform inventory counts; operate POS and process cash transactions.
Seniority
Senior, hands-on IC