Retail Customer Service Lead
Core
Lead customer service operations and associate development in a retail pet store, ensuring safety, cleanliness, and positive experiences for pet parents.
Role type
Retail Customer Service Lead (Key Holder)
Builds
In-store customer experiences, live pet sales/adoptions, and operational compliance
Domain
Retail / Pet Services
Deliverable
product features
Required skills
People leadership, operational oversight, customer service, inventory management, POS operations, safety compliance, conflict resolution, event coordination, sales promotion, physical stamina
Preferred skills
Prior leadership experience
Technologies
POS systems, computer applications
Responsibilities
Train, onboard, mentor, and coach associates; oversee store safety, cleanliness, and merchandising; manage live pet sales and adoptions; handle customer inquiries and complaints; coordinate store events and promotions; process cash transactions and prepare online orders for pickup; perform cycle counts and inventory checks; act as Leader on Duty when needed.