Retail Customer Service Lead
Core
Lead customer service operations and associate development in a retail pet store, ensuring safety, cleanliness, and positive pet parent experiences.
Role type
Senior IC retail operations lead (no direct reports)
Builds
In-store customer service, live pet sales/adoptions, store events, and associate engagement
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, operational oversight, brand integrity, safety compliance, inventory management, POS operations, crisis management
Preferred skills
Leadership experience, computer proficiency, communication skills
Responsibilities
Train, onboard, mentor, and coach associates; oversee store safety and cleanliness; manage live pet sales and adoptions; coordinate store events and marketing; handle customer inquiries and complaints; operate POS and process cash transactions; perform cycle counts and inventory checks; ensure compliance with policies and procedures.