Retail Operations Lead
Core
Drive operational excellence in pet retail stores by managing merchandise, inventory, pet care operations, and leading store associates.
Role type
Retail Operations Lead (Store Leader)
Builds
Pet retail store operations, customer experiences, and team performance
Domain
Retail / Pet Services
Deliverable
product features
Required skills
Retail supervisory experience, inventory management, pet care operations, store opening/closing procedures, POS system operation, associate coaching and training, merchandising strategy, conflict resolution
Preferred skills
Computer application proficiency, ability to work flexible schedules (evenings/weekends/holidays), strong organizational skills
Technologies
POS systems
Responsibilities
Support and guide sales associates in merchandise handling and product knowledge; Execute merchandise strategies including receiving, placement, and seasonal displays; Manage inventory levels, conduct audits, and analyze sales trends; Oversee pet care maintenance including feeding, cleaning, and handling sick/new arrivals; Operate POS systems and handle cash transactions; Lead store opening and closing procedures; Address associate complaints and provide performance feedback