Assistant Store Manager - Customer Experience
Core
Lead store operations and customer experience for a pet retail environment, managing staff, driving sales, and ensuring safety for pets and people.
Role type
Assistant Store Manager (Retail Operations & Customer Experience)
Builds
Pet retail services including live pet sales, adoptions, grooming salons, pet hotels, and training classes.
Domain
Retail / Pet Care
Deliverable
product features
Required skills
People leadership, P&L management, operational execution, conflict resolution, scheduling, compliance enforcement, sales growth, inventory/shrink management.
Preferred skills
Experience in customer-focused environments, computer proficiency, ability to work under pressure.
Technologies
Computer applications, store management systems.
Responsibilities
Recruit, coach, and manage associates; drive store P&L and sales targets; oversee pet parent experience across services; ensure safety and compliance; manage daily store operations and staffing.
Seniority
Mid-level, hands-on IC